PRODUCT SALES

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When placing an order for any Products from the Website, you will state, specifically, which Products you desire to purchase and shall also at the same time confirm to us, at your own risk, your home address, telephone number (including STD code), delivery requirements and selected payment method including credit card/debit card details together with such other details that may be requested at that time from you by us. Any orders received by us after 5.00 PM CST shall be deemed to be received the following working day.

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All orders are made subject to acceptance by you of these Conditions and fulfillment of any order for Products is subject to stock availability and acceptance by us of your order. We are under no obligation to fulfill any customer order.

 

SHIPPING
 

1. Shipping fees will be proposed by our deliveries partners such as Fedex, UPS, USPS, DHL. Customers can choose their preferred delivery partner while checking out. If delivery delays aren’t respected no indemnification will be made either on products or shipping fee. 
   When mentioned “no tracking” customers won’t be able to request a refund if the package is not delivered. Nevertheless, if the package is returned to the record shop customers will be notified and either will be refunded the price of the products (not including the shipping costs) or will have to pay once more the shipping costs to have it resent.
    

2. Concerning orders to countries out of United States of America, custom duties, local taxes and import duties may apply as you are the importer These rights are not a matter for www.tiedrecords.com. They are the responsibility of the customer and are your responsibility both in terms of declaration and payment to the authorities and bodies in your country.
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ORDERS​​

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1. Your contract for purchases of physical items through the Website is with TIED RECORDS, and you undertake that all products ordered by you are for your own private and domestic use only. You further agree that email can be used as a long-distance means of communication.
    

2. No contract for the sale of any product will subsist between you and us until the items ordered have been received by you. At any time until this point, we may cancel the sale for any reason.
    

3. You undertake that all details you provide to us for ordering or purchasing products or services are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the products or services ordered. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.
    

4. You may cancel your order at any time before your order being dispatched by emailing us at tied.events@gmail.com ensuring that you quote your name, address, and order reference number, Monday to Friday.
    

REFUND AND RETURNS​​

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Without prejudice to your statutory legal rights which remain unaffected, we operate the following returns and refunds policies:

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• Damaged or defective goods: in the unlikely event that you receive products that are damaged or defective, we shall, at our own option, either replace or refund any damaged or defective products (including the postage and packing you were charged) PROVIDED THAT you notify us of the problem in writing at the tied.events@gmail.com stated in the confirmation email within 2 working days of delivery of the products including pictures and that, in the case of physical products, you return the products in the same condition that you received them.
  
  All Vinyl that is not in its original package can't be returned;
   

• Our mistake: If items are not delivered due to a mistake on our part you will be completely refunded, or sent the package again without extra charge; whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs. If we accidentally send you items that you did not order, we will refund you for them and also for the cost of the outgoing postage and packing on those individual items, once you send them back to us; If a request concerning an order is made 3 months after the purchased date, the customer service won’t be able to take into account the demand.
   

• Your mistake: If items are ordered in error (or you change your mind about wanting an item), are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no one to receive it and/or no-one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items but you will have to pay the postage and packing charge again;
  
   

OTHERS​​​

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1. You can check the progress of your order by visiting checking the tracking number sent by mail once your order status is “complete”
    

2. For assistance with billing questions or other enquiries please contact us at tied.events@gmail.com